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let me tall you what is NOT ok.

i am a waitress. you all know that. i dont mind it but its not my favorite job either. im not terrible at it but im not great at it either. i am competent. i am friendly and given the opportunity i will float you out of the building cause i cam GOOD at refils. here is what is not ok. being a drunken biligerent ass hole to your waitress all night for stuff that is out of her control. not tipping and TRYING TO GET AWAY WITH OUT EVEN PAYING!!! AND>>>>THEN>>>>>STEALING ALL HER PENS!

heres the short hand version of the tale:
a group of 10 people is waiting to eat dinner. the host tells them the wait is an hour. they agree to wait. they clearly have been drinking all day and then continue to drink at the bar while they wait. whatever, i cocktail waitressed for 2 years i can deal with drunk folks.....but aparently not MEAN drunk folks. they finialy get to sit...they are PISSED they had to wait 45 minutes.

i apologize for the inconvenience and thank them for waiting. they order drinks and appetizers. i get them. when i return with the drinks i tell the people that ordered beer "i am soooo sorry for the wait. the bar is really backed up. as you can see it is a madhouse in here tonight for some reason. everyone wants CPK! *big ass kissing grin here* can i get you a water while you are waiting?" then the yelling began.

apparently im so stupid and slow and incompetent and its my fault there is nothing on the menu that they like and "why do you just have fuckin' spaRgetti?!"  i apologized that they thought there was nothing on the menu that they thought they would like and would they please tell me what it is they were wanting and ill try to modify something on the menu to fit their needs. so i get that all worked out for them.

i DO have other tables but i am doing my best to let them know the status of their food. "im sorry this is taking so long. the kitchen is backed up as well. your pizzas are in the oven and it shoudl be just another 10 minutes or so" yadda yadda yadda. i get a table full of evil glares and one guy shouts out. "fuck this we should order from pizza hut and have them deliver it here and turn your food away when it comes." whatever. im done with them. their food comes i spilt their damn check up a million ways from sunday i get their cards amongst a slew of personal insults. i run them all.

i tell them thank you for comming again i apologize that they thought everything was so slow (they were out in under an hour from the time they sat down id like to say. that is average for our restraunt and it was effing nutters in there tonight) but that i hoped wed see them again real soon.

i finish my other tables. i go back to clear their table and grab my pens....they stole them...there were 70 pennies thrown all over the table....sprinkled on the plates of left over food....in their drinks....they had taken all their credit card reciepts...left nothing signed except for one ticket that they had written "fuck you" on. i have been told a million times that if people dont pay (like they dine and dash) the server has to pay it. their tab was close to 170 bucks. i burst into tears right there at the table and ran to the back. yell at me the whole time for stuff thats not my fault, dont tip me, steal my pens, dont pay for your food AND cuss me out!? that is not ok.

turns out their reciepts dont need to be signed. just ran.. so at least i didnt have to pay for their food but i did have to tip out busser and bar with money that i didnt make. one manager asked what i was gonna do. i said if i ever see them in the plaza again i was gonna KEY THEIR CAR!!!!! which i wouldnt do....probably. another server was like "i can understand that felling. if you cave to it be sure to take off your name tag and CPK pin before you do it." AAAAAHAHAHAHA good thinkin there.

the whole problem comes from doing things the "CPK way" if ida been at my old job and these shenanigans started to occour with a table i was totally allowed to tell them, straight from the jump, that if they were going to be rude and insulting they could just leave and make room for another ten top that would act like decent human beings. it took every fiber of my being to not be like *picks up pizza knife and wields it in a threatening fashion* "lookey here ass hole no, we aint got no fuckin spaRgetti. you had a whole hour while you were waiting to look at the menu and you coulda figured that out instead of drowning you fat bald head in anther 7 pints of beer. its gonna take as long as it takes to get your food and drinks cause i have zero controll over that process and you can see the restraunt is packed to the gills so shut your pie hole and wait. and while im at it ive added a 20% gratuity onto your bill for having such a large party ill stand here while you sign those tickets. dont have a nice evening and i hope you trip on a curb on the way out." *stabs pizza knife into the top of the table and slaps on prens most winning smile here* GAAAAAAAAAAHHHHHHHHHHH! what a night.



( 17 comments — Leave a comment )
Dec. 21st, 2009 05:24 am (UTC)
Oh man. That's horrible.
Dec. 21st, 2009 06:25 am (UTC)
OMG you're a better woman then me. I would've totally told their stupid asses off. Fire me. FIne. NO ONE treats me like that. NO ONE. Srlsy WTF?!

Dec. 21st, 2009 03:39 pm (UTC)
you know what. untill a few years ago i couldnt get a recomendation to ANY job id ever had, and id had alot of them (i tend to work at multiple places at once) because i have a really hard time keeping my mouth shut with people like that. and with flamingly incompotent managers (and you get alot of those in retail).

i agree with the noone treats me like that in sentiment and used to in practicality as well but when i started working at a job a friend got for me when i was desparate i didnt want to make him look bad for getting me the job so i started biting my lip towards one manager that would seak me out and SCREAM at me at the front desk till i cried.

now i feel like for the most part the people who come into cpk are nice folks and i make alright money there...is it worth keeping that job to take that shit from a few people? i dont know frankly. if i could host full time there (without having to work 3 hours in the morning and 3 hours at night 7days a week) i would totally stay there. but who knows what will happen. i didnt loose my cool on those people but i had a total sobbing melt down in the back room when they bailed without paying.
Dec. 23rd, 2009 06:25 am (UTC)
You are amazing. I don't think I'd be able to keep my big ol trap shut. ;^)

I once walked in to the office of the owner of a company I worked for after he gave me crap that I didn't care about this business because I wasn't going to the summer BBQ. (I had a baptism to go to) It was 10pm at night, I was working my ass off late after being there all damn day and he had the *nerve* to tell me that? I thought it over decided I didn't need the job that bad and followed him into his office and asked him who the hell he thought he was saying I didn't give a crap... blah, blah, blah. Anyway, I didn't get canned (whew~) and he actually had more respect for me in the end. Of course you can't really do that in retail.

HOWEVER, your manager is an ass for not sticking up for you and company policy is crap if they make the servers pay for dinners out of pocket on dine and dashers. I'm just sooo mad for you!!! Rawr!
Dec. 21st, 2009 01:16 pm (UTC)
Oh my gosh. Oh honey.

I'm so sorry you had to put up with that mess.
Dec. 21st, 2009 03:32 pm (UTC)
me too. today im hosting though and it will be a good day
Dec. 21st, 2009 02:04 pm (UTC)
awww poor Pren.
I want to go up there, find them, and kick their asses.. or their nuts :D
I hate people like that who don't understand that at a busy restaurant, there will be wait time!

I only made a big stink about a wiatress once and that was because we asked for a fork so we could eat and instead, she sat with her friends and chit chatted with her friends.

If someone goes out with out paying, run out and get their tag and call the police :D
Dec. 21st, 2009 03:32 pm (UTC)
i agree. i do have a point at which a waitress will give zero tip. that point is when she is leaning instread of binging us stuff we need.

basicly i can tell if they have too amny tables, or are short staffed, or are new, or the restraunt is very busy. i understand. if they are at least communicating (which is all they really can do they arent cooking the food) then im good. but chatting with friends is not ok.

i would love to get their tag but everyone parks in a tall structure not in front of the restraunt. yeah chad said basicly the same thing if they hadnt paid since their bill was so much it would have been a felony which doesnt really help me imidiatley since id still have to pay for it that night.
Dec. 21st, 2009 03:57 pm (UTC)
That is so many kinds of not okay!


It's been a lot of years since I worked in food service, way back then if a customer started cussing a waitress out, the manager would ask the customers to leave. End of story.
Dec. 21st, 2009 04:09 pm (UTC)
i know right!? well i think that would have been the right thing to do but when i told a manager about them towards the begining of their meal i said they were really unhappy and would he please go talk to them and just let them know its not my fault everything was coming out so slow. but he didnt. i guess he was busy with his own stuff cause everyone was crazy in there. oh well. hes new. what are ya gonna do?
Dec. 21st, 2009 04:18 pm (UTC)
I think protecting the wait staff from abuse and dealing with unhappy customers is one of the manager's most important jobs... I'm feeling very indignant on your behalf!
Dec. 21st, 2009 04:31 pm (UTC)
haha well thanks for your indig...nancy? ((hugs))
Dec. 21st, 2009 04:45 pm (UTC)
I guess the world of restaurants is turning into like a government job where the only thing that matters is the bottom line and no love for employees :(

I, however, loves me some Pren!
Dec. 21st, 2009 06:55 pm (UTC)
Ouch. People who have never worked in the service industry always seem to be the ones that turn out like that. Douchbaggary, they haz it.

Sorry lady. HUGS!
Dec. 21st, 2009 08:41 pm (UTC)
Sorry :( Your manager should have talked to them, but since he was new and it was busy,... Good for you keeping your cool, karma will work it all out in the long run. (I know, me and my karma.) And sobbing afterwards is totally acceptable. Sorry about your tip.

Long ago, in a state far far away (New Mexico) I was the night hostess/manager in a pancake house. It was pretty good, until the bars closed. Luckily I had a lot of regulars who liked me and would get involved if there was a problem. And a really scary looking, but actually nice as could be, biker cook, who would come out and stare at people. Scars and tats can be very calming.

Take care :)
Dec. 21st, 2009 10:45 pm (UTC)
Urgh! that's horrible!!!
Dec. 22nd, 2009 01:18 am (UTC)
Ugh, that sounds freaking awful. I would have been so pissed.
( 17 comments — Leave a comment )

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